Digital Download Refund Policy

Because products sold on All Prints Market are delivered digitally, all digital download sales are generally considered final once the file has been delivered or made available for download.

When a Refund May Be Considered

A refund or replacement may be considered in situations such as:

You were charged more than once for the same order.
The purchased file is missing, corrupted, or cannot be accessed.
You received the wrong digital file.
The digital product is materially different from the description provided on the product page.
A refund is otherwise required by applicable law.

Change of Mind

Refunds are generally not provided for change-of-mind purchases after a digital product has been delivered or downloaded.

Compatibility and Software Requirements

Customers are responsible for reviewing the product description, file format, software requirements, and compatibility information before purchase.

Refunds may not be available simply because a customer does not have the required software, equipment, printer, cutting machine, or other tools necessary to use the purchased file.

Download Problems

If you are unable to access or download your purchase, please contact us before requesting a refund. In many cases, we can restore access or provide a replacement download.

Marketplace Seller Products

Products offered by independent marketplace sellers may be subject to additional seller-specific license terms or product conditions. However, all sellers using All Prints Market must comply with applicable marketplace policies and legal requirements.

How to Request Help

If you believe your purchase qualifies for a refund or replacement, please contact All Prints Market and provide your order number, email address used for the purchase, and a brief description of the issue.

Processing Approved Refunds

If a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider.